Microage FV support program provides you with both reactive and pro-active services that support the end uses allowing them to maximize their effectiveness working with whatever software you have.
With our Application Support, you’ll have someone available when the unforeseen happens. We can assist you by:
• Addressing typical employee “how to” questions
• Fixing issues when the technology does not work as expected
• Modifying or changing the software solution to adhere to new business requirements or regulatory changes
• Managing and releasing changes to a live production environment with no impact to the solutions or end users
• Training the end users
Knowing and addressing a potential issue before it affects your end users is the premise behind proactive support. This preventative maintenance includes our monthly solution checks or our specialized Health Checks. We look out for symptoms, and catch anomalies before something goes wrong.
Core Support Services
• Service Level Management
• Incident & Problem Resolution (Break-Fix)
• Monthly Solution Preventive Maintenance
• Change & Release Management
• Security & Patching
• Training & Knowledge Management
• Application Consulting & Enhancements
◦ Monitoring & Patching Services
◦ 24×7 Business Critical Services
◦ Solution Longevity Services
◦ High Adoption Services
◦ Solution Health Checks
Please contact us for detail support plans.