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Our Training Philosophy

MicroAge FV is committed to going beyond “feature and function” training, because we know that it rarely improves your team’s productivity. We prefer a holistic approach centered on the user, their use case, and the business processes around the software.

Products We Offer Training for Include:

  • Microsoft Dynamics 365
  • Microsoft Dynamics GP
  • Microsoft Dynamics AX

Please contact us for either Instructor-led or remote training, consulting needs and corporate discounts.

Types of Training

New Implementation Training

At MicroAge FV, training is deeply integrated into our project methodology. When you engage us for a new software implementation, we transfer knowledge to your team throughout the project so that there is no overwhelming or confusion. After go-live, we monitors your employees’ adoption of the new solution and provides follow-up training to ensure your success.

New User Training

If you or one of your employees needs to learn how to use your software for the first time, we offer new user training that provides the basic information needed to navigate your product.

Role-Tailored Training

We offer training that focuses on the “day-in-the-life” of a certain user or department, whether that is sales, accounting, inventory, human resources, or any other division.

Module Training

If you are deploying a new module, or if you need a refresher on how to use a specific part of your software, we can provide a detailed training session for any Microsoft Dynamics module.

What’s New Training

When you upgrade your software, Encore provides a training session that brings you up to date on the newest features and best practices.

Certificatin Training

When you want to be certified as Microsoft professionals, we provides a training session that helps you pass to date on the newest Microsoft Dynamics Application Certification exams.

Our Training Delivery Methods

Classroom, Workshop, or On-site Training

We can provide any type of training to groups of employees in a boardroom or classroom setting. This can be at your offices, at one of our locations, or at any third-party location

Remote Training

We can service clients remotely. We conduct remote training via teleconferencing demonstrations and screen control, by answering questions remotely, and by preparing documentation.

Over-The-Shoulder Training

In an over-the-shoulder, or “shadowing”, training session, a MicroAge FV trainer will visit your location and observe users performing basic tasks.  Throughout the session, our trainer will provide time-saving tricks, corrective instructions, and new best practices based on your employees’ actions.

Train The Trainer

One of the most cost-effective methods of training is to “train the trainer”. This approach focuses on a particular individual who will become the product expert at your company. We enable them to instruct your employees on the proper use of your software.

Custom Training

All of our training engagements are tailored to your requirements: what knowledge you need and the format you want. If you would like a training session that’s a little different than something described here, contact us and we’ll come up with the right content and format for you.

Please contact us for either Instructor-led or remote training, consulting needs and corporate discounts.